Kigo Blog

Mastering Customer Service for Vacation Rentals

Reservation Call Center

Providing excellent customer service around the clock means your business needs to be reachable at all times, but it doesn’t have to consume the personal lives of your entire staff.

With the right support system, you can deliver great customer service and never miss a booking again, without being on-call.


Much more than an answering service that only takes messages, a specially trained contact center reservation agent answers questions and takes bookings while you sleep. Schedule your online demo to qualify for your first 30 days for free.

This not only frees your time to focus on what’s important, like guest comfort and your own sleep, but also boosts your occupancy rate and bottom line.

Here are the top four ways a contact center can help you master customer service for your vacation rental business:

1. Offering Professional Support

The success of your business is our top priority here at Kigo, and we understand that every interaction we have with a guest or prospect impacts your reputation and your bottom line. For that reason, we select only the top caliber of candidates for contact center positions and provide them with extensive, ongoing training. Since they know the ins and outs of the industry, along with details about your unique business, our representatives can deliver accurate and thorough information to potential guests. These individuals serve as an extension of your staff, and you can feel confident prospects will receive the assistance they deserve. Our booking service is also available in both English and Spanish to better serve your guests.

2. Answering Calls and Emails after Hours

Missed calls mean missed opportunities—and you can’t make money when the phone calls go unanswered.


In a recent study of 8,000 leasing phone calls, 80% of callers did not leave a voicemail when prompted, and 55% never inquired again.  

The Kigo Reservation Contact Center answers your after-hours phone calls and inquiry emails from 5:00pm EST to 1:30am, seven days a week to prevent this from happening. Instead of staying up at night worrying, you can rest assured knowing that business opportunities are being closed while you sleep.

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3. Turning Inquiries into Bookings

Vacation rental reservation contact center representatives don’t just answer questions and requests that come in to your business. Just as any proactive property management professional would, they follow up with guests to convert more potential bookings. With Instant Call Reply, Kigo Contact Center representatives identify email that contains a phone number and reach out with a personal call. Leads that come in via email will also receive a personal written response. With Kigo Contact Center, vacation rental property managers can increase bookings by up to 20%.

4. Measuring and Improving Your Marketing

Our Contact Center solution integrates directly with Kigo rental management software, allowing you to see real-time updates on all lead activity. With this capability, you can see how many leads are generated for each of your campaigns, leading to even more time and marketing cost savings. High-quality data is key to continual business improvement, which is why it is such an important part of our contact center solution.

Ready to Increase Bookings By up to 20%?

Make a great first impression and convert inquiries to guests with the Kigo Reservation Contact Center. Best of all, you can get your first 30 days of service for free if you act now. 

Special Introductory Offer:

Call 1-855-977-0843 (US) or +34 946 542572 (Europe) or schedule your online demo to qualify for your first 30 days for free.