Kigo Blog

Kigo Care: The Four Ways We’re Here to Support You, Seven Days a Week

Kigo Product Updates

Our goal at Kigo is to be the friendliest, most helpful, most knowledgeable partners you could have in building your vacation rental business. That’s why we maintain a customer service program called Kigo Care that’s second to none, and we’re standing by to assist you every step of the way during your customer journey– from the moment you purchase your first product until long after you’ve built a successful business around our software.

Here are four ways Kigo Care works for you:

1. Implementation team gets you up and running fast

Learning a new software solution can be intimidating, particularly when it’s mission-critical for your business. Our implementations team is ready to walk you through the onboarding process in straightforward, understandable steps – so you can get your property information uploaded and ready for bookings. They’ll provide the training and supporting documents you need in order to get the most out of Kigo solutions. And our training isn’t “one size fits all” – it’s tailored to your company’s unique characteristics and needs.

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Kigo’s Implementation team

2. Client Relationship team ensures ongoing value

We don’t just leave you on your own once you’re settled in with our software. Our Client Relationship team is your ongoing liaison to the company, just a chat, phone call or email away to address any problems, questions or issues you face. This team can monitor and evaluate your use of Kigo solutions to make sure your people are taking advantage of all of their features and strengths, and to alert them to new features, services and updates.

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Kigo’s Client Relationship team

3. Support team provides technical assistance

Though Kigo software is easy to use, there will be times when technical questions arise. Our Support team “techies” are now standing by to answer your call seven days a week, with an in-depth knowledge of all the ins and outs of how our software works. Technical support is available in 10 different languages!

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Kigo’s Barcelona support team. We offer support in 10 languages!

4. Kigo University provides a free education in success

We host free live webinars every Monday, Tuesday, Thursday and Friday at both 8 a.m. and 4 p.m. EST to help your people brush up as often as needed on our solutions. Why not Wednesday? Because that’s the day our own people go to school, ensuring they’re consistently up-to-date on the latest ways to help you succeed. You can access the webinars on your cell phone, mobile device or desktop – and if you can’t attend, just watch archived sessions on-demand at your convenience. Check out the schedule and register today!

Current courses include:

  • Laying the Foundation
  • Booking Engine Overview
  • Document Templates & Triggers
  • Effective Marketing Using Kigo
  • Streamline Leads & Bookings
  • Owner Extranet

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Kigo University Manager

That’s four ways we’re right behind you in running a great business. If you can think of even more ways we can help you, just let us know. When you succeed, we succeed!